Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. With this said, we are a friendly accessible team and we encourage you to let us know about your experience. If we can help, we certainly will (on a case-by-case basis).

To be eligible for a full return, your item must be unopened, in the original packaging and in the same condition that you received it.

In all cases, whether purchased online or in retail street front store, to complete your return we require a receipt or proof of purchase.

Please do not send your purchase back to us without first letting us know by direct contact. You can contact us info@relievamed at which point we will provide you with a Return Material Authorisation (RMA) number as well as address details to which you will be required to send your parcel.

There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 21 days after the purchase date. If, for whatever reason, your returns inquiry is made after 21 days, please contact our team in any case and we will explore ways to help you on a case-by-case basis.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the condition in which it arrived.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment. You should allow up to 15 days for this process to complete.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted or listed for display on your account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective at manufacture. If there is a genuine manufacturing defect in the item, we will replace it for the identical item purchased that is free from a manufacturing defect.

To return your product, you should mail your product to:

Relievamed® Returns Dept
PO Box 318
Katoomba, NSW 2780

You will be responsible for paying for your own shipping costs for returning your item. If the fault is determined to be a manufacturing defect, Relievamed will reimburse the cost of your return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should always use a traceable shipping service or purchase shipping insurance. As it is out of our hands, we cannot guarantee that we will receive your returned item. If you have tracking capabilities, it will allow you to monitor your parcel while in-transit.